Gotta Wonder

A Lemon update…

The other day I took The Lemon for its service and check of the cooling system; where the Nice Men From Holden gave me the price of hoses and so on and said “it will cost X dollars”. But didn’t actually fix anything.

At the time I told them that I’d added a litre of coolant, and that it was dumping rather a lot of coolant on the garage floor. And I wanted it fixed. In spite of all that, they didn’t even really look at it, and didn’t want to try and fix anything – even when I asked them to when they called me at 4:45 pm.

I drove it home from The Nice Men From Holden, and got home with a rather unpleasant smell of hot engine coolant wafting around. Drove The Boy around the next couple of days, work on Friday, blah blah blah.

I seriously wondered if I’d make it home on Friday – the engine temperature was getting awfully high. This morning I added another litre of coolant and did a quick run to a couple of shops. Got home and did the bleedin’ obvious check: HAD A LOOK UNDER THE CAR.

There is coolant DRIPPING OUT… drip drip drip, about a drip a second. No wonder it pongs.

These IDIOTS at The Nice Men From Holden obviously didn’t even run the damn engine or put the car up on the hoist.

Total F#@$wits.

(For fear of libel suits I won’t mention their names here… anybody who wants to know a Holden dealer to keep well away from can email me.)

One of my colleagues from work put it like this: They probably have service KPI’s to meet – like turn-around time. So they do the smallest amount possible, meeting their performance targets, and fob it all off by saying the customer was informed. He’s probably right. KPI’s – the evil outcome of a misguided attempt to give customer service; which only result in the system being gamed and the customer being screwed.

4 Comments

Actually I never take our cars back to the dealer. I’ve been told that they let apprentices ‘practice’ on them rather than give them a full diagnostic. It’s tough finding a decent mechanic at a competitive price but when you do . . .worth the wait.

Comment by Baino | August 30th, 2009 6:52 am | Permalink

I told you. Duct tape. D-U-C-T. Wrap it around the length of hose. Also try taking the car to the nearest TAFE that has mechanics classes going. Maybe a trainee mechanic would like to use your car to learn how to replace the hose.

Comment by river | August 30th, 2009 6:11 pm | Permalink

I never had a great experience taking my Holden car back to the dealer either – I always got the feeling they spent more time washing it and putting the pretty floor protectors down than actually doing anything mechanical to it.

Comment by Daniel | August 31st, 2009 11:09 am | Permalink

Duct tape on a Radiator or heater hose? Terrible idea, there’s pressure in the pipe and lots of heat.. duct tape might be good for a dodgy repair to get you to the next town but its not a serious contender for a long term cheap repair.

Buy the hose yourself and change it.

Duncan.

Comment by Duncan Margetts | August 31st, 2009 10:07 pm | Permalink

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